Cancel an order before delivery
A full refund for any order cancelled before the product is supplied
Internet Interests
Last Update 12 days ago
You can cancel any order for a full refund before it's delivered, and you don't have to give a reason. Email [email protected] with your order number and the email address you used at checkout.
What counts as delivered
An order counts as delivered once the usable key, code or access details have been sent to you, or made available to you with a message saying so. The order confirmation and the payment receipt don't count as delivery.
If your cancellation reaches us before delivery, it stands even if the delivery email goes out afterwards. Once you've asked to cancel, don't redeem or activate the product.
How the refund is paid
- We send the refund within 14 calendar days of your cancellation request.
- It goes back to the payment method you used, unless you agree to something else.
- There are no cancellation, restocking or processing fees.
After we send it, a card refund usually takes 5 to 10 working days to show in your account. That part is handled by the banks and is separate from our 14 days. When a refund goes through soon after the payment, your bank may show it as a reversal, so the original payment disappears from your statement and no separate refund line appears.
Consumers in the UK and EEA
Consumers in the UK and the EEA also have statutory cancellation rights for digital content. Our Return Policy explains when those rights apply and when they end.
If the order has already been delivered
See Refunds and replacements for a product that doesn't work as it should, and I ordered the wrong product for a mistake in what was ordered.