My order email hasn't arrived
Where delivery emails usually end up, and what to send us if yours is missing
Internet Interests
Last Update há 12 dias
Your order is sent to the email address entered at checkout, usually within an hour of payment confirmation and within 24 hours at most. When a delivery email seems to be missing, the usual reasons are a mail filter that moved it to another folder, or a typing mistake in the address at checkout.
Look in these places first
- Search the whole mailbox for License Republic and for your order number. A search covers every folder at once.
- Open the Spam or Junk folder. If the email is there, mark it as not spam so later emails from us reach your inbox.
- In Gmail, look in the Promotions and Updates tabs.
- In Outlook and Outlook.com, look in the Other tab if Focused Inbox is switched on.
- On a company mailbox, ask whoever manages your email to check the quarantine. Business mail filters can hold back messages from senders they haven't seen before.
Check the order itself
The order confirmation that arrives straight after payment shows the email address the order was placed with. If that confirmation never arrived either, the address may have been mistyped at checkout, or the payment may not have gone through.
Look at your bank or card app. A completed payment shows as a payment. A pending entry is an authorisation that hasn't been confirmed yet, and we only release an order once its payment is confirmed.
If it's still missing
Contact us with these details.
- Your order number, if you have it
- The email address you used at checkout
- The date and amount of the payment
We check the order and send the delivery again, or tell you what's holding it up. Our contact details are in the help centre, and you can also use Submit Ticket at the top of this page.
If 24 hours pass from payment confirmation without delivery, we cancel the order and refund it in full, unless you agree to a new delivery date. You can also cancel an order before delivery at any time without waiting.