Other Office installation errors
The checks to work through for an Office setup error that doesn't have its own article
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Write down the full error code first, including any number in brackets after it. Then work through these checks in order, from the quickest to the longest, and run setup again after each one.
Checks
- Restart the PC and run setup again from an administrator Command Prompt.
- Remove every other version of Office and Microsoft 365, as described in Remove older versions of Office before installing.
- Check the configuration file. The Product ID has to match your key, the Channel has to be PerpetualVL2024, and OfficeClientEdition has to match any Office product already on the PC.
- Install all Windows updates, and check that the PC runs a version of Windows that Office LTSC 2024 supports, listed in System requirements for our products.
- Check that the system drive has at least 4 GB free. Office installs on the system drive only, and Microsoft's deployment guide says "The installation location can't be changed."
- Download the latest Office Deployment Tool, download the installation files with /download, then install with /configure.
- Install from a clean boot, as described in Install Office from a clean boot.
- Run DISM and System File Checker, as described in Repair Windows system files before installing Office.
Codes Microsoft explains
| Code or message | What it means | Where to go |
|---|---|---|
| 0-3 | Microsoft says "This error appears if a previous Office installation failed." | Repair Office first, then uninstall and install again |
| 0-1018, 17003-2031, 2035-0 | Another installation is in progress | Office error 0-2035 |
| 30029-1011 | Setup failed. Microsoft also links it to one older version of the Office Deployment Tool | Office error 30029-44 |
| A message about 32-bit and 64-bit versions | An Office product on the PC uses the other architecture | 32-bit or 64-bit Office |
Contact us
If the error stays after these checks, send us the full error code, a screenshot of the message, the Windows version from Settings > System > About, and the checks you've tried. What to include when you contact support lists the rest.